Refund policy

At Cargra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges according to the policy below.

Return Period

You may request a return within 50 days from the date you receive your order.

To be eligible for a return, your request must be submitted within this 50-day period.

Return Conditions

Returned items must meet the following conditions:

The product must be in its original condition.
The item must be unused and include all original tags, packaging, and accessories.
The product must not have visible signs of wear, damage, or use.

We accept returns for:

Buyer's remorse (such as changing your mind or no longer needing the item).
Non-defective products.
Defective products or products received with quality issues.

The following items cannot be returned:

Clearance items or final sale products.
Items that have been used, damaged, altered, or returned without original packaging.

How to Return an Item

To start a return, please contact our customer service team with your order information.

Return process:

Contact us by email at info@cargra.com and provide your order number and reason for return.
Our team will review your request and provide return instructions.
We will provide a prepaid return shipping label for eligible returns.
Ship the item back using the provided return label.

Please do not send your order back before receiving return instructions from our customer service team.

Return Shipping Fees

Cargra covers return shipping costs for approved returns.

There are no restocking fees or additional return charges.

If the item is defective, damaged, or the wrong product was sent, we will cover all return shipping costs.

Refund Processing Time & Method

Once we receive your returned item, we will inspect it and process your refund within 5 business days.

Refunds will be issued to your original payment method, including payment methods such as PayPal or other payment providers used during checkout.

No restocking fees will be deducted from your refund.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

We support product exchanges.

If you received a defective item, the wrong item, or need to exchange your product for another option, please contact us. Our team will assist you with the exchange process.